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Terms and Conditions HEADING_TITLE


The website is owned by Pine Digital Ltd.

By accessing (the "Site") you are indicating your agreement to be bound by these Terms. If you do not agree to be bound by these Terms, disconnect from the Site immediately. If you have any questions, please contact us at:

Description of the Service ("we" or "us") will provide you with access to the Site. Access to the Site is free. Some other services provided by may not be free. If this is the case, we will inform you that they are not free and make sure that it is clear what the charges are.

Content of the Site
The content made available in the Site is provided "as is". Because of the nature of the information displayed on the Site, we cannot verify whether it is accurate or up to date. If becomes aware that the content is inaccurate or out of date it will remove it from the Site or take other appropriate action. does not warrant that the content on the Site will be free of errors or viruses or that it will not be defamatory or offensive.

Any arrangements made between you and any third parties named on this site are at your sole risk and responsibility.

Copyright/ trade marks
All rights in the HTML, designs, programming and information posted by us on the Site are owned by or its licensors. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without our permission.

All trade marks, service marks, and trade names displayed on the Site are the marks of the owners of the relevant material, and may only be used by you as permitted by law or as expressly authorised by the owner.

Products Warranty
Products distributed and sold by us carry a minimum of 12 months warranty. Some products will exceed this based on their manufacturers policy.

Our liability is limited to product replacement only. In no event will be liable for indirect or consequential damages arising from the use or misuse of any of the products we sell or distribute. For more information regarding manufacturer's warranty, if there is any, please consult the manufacturer.

Limited Liability
You accept and acknowledge that Pine Digital Ltd. shall not in any way be liable for any damage, loss, costs or expenses arising directly or indirectly from your reliance on or use of any of the services/goods bought on this website.

Returns procedure
Before returning any items(s) to please ensure that you have:

  • Clearly marked on the outside of the package the RMA number. Please do not write directly on the box/packaging.
  • Product warranty DOES NOT cover the cost of  accidental damage, misuse or improper installation - Any returned item showing signs of accidental damage, misuse or improper installation will not be accepted for repair/replacment.
  • Enclosed all items originally supplied with the returnable product, unless informed otherwise.
  • Used all of the original packaging to return the goods.
  • Ensured the address is clearly displayed.
  • Ensured the goods are securely packaged and sealed.
  • Returned the goods via an insured method i.e Recorded delivery which records you sending it and requires a signature on receipt. We cannot accept responsibility for any goods until they have been signed for by a member of staff.
  • Cost of shipment from you to us is your responsibility. We will be responsible for all shipping charges back from us to you. 

Failure to follow this procedure may result in your return being rejected.

Any non faulty items retuned to us will be sent back to their owners against a fee of £7(inc) to cover Labour and Shipping charges.

Distance Selling Regulations
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. The cost of returning and appropriately insuring the goods until satisfactory receipt at will be borne by the customer.

To cancel the contract, an RMA request must be received via the website (by clicking on contact us) within 7 working days of receipt of the goods. Delivery is deemed to be completed on the day after receipt of the goods. The customer will be required to return the goods in its original condition with packaging, before a refund can be processed. Following receipt of written rejection the customer will be sent a RMA number within 5 working days via e-mail. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.

It is the customers responsibility to ensure the safe return of the goods and the goods will be deemed as returned upon inspection and confirmation that they are in good order by A refund will be issued within 10 days of satisfactory receipt of the goods at Refunds will be by payment to the originating credit card (all shipping charges are excluded). The Regulations do not apply to used goods and unsealed licenses.

Money Back
Extended 14 days Money Back Guarantee will add 7 days to the above distance selling regulations for a total 14 days cooling off period. So during the first 14 days if you are unsatisfied with the goods purchased on you are entitled to a refund. The same conditions as for the Distance Selling Regulations apply.

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